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Please call us at
1-800-395-2550

215-677-7107

Terms of Service
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Cleaning Service Policies/Terms/Conditions

Alex’s Cleaning Service values your home and appreciates your business. Please read the following Policies and Terms; they exist for the protection of our clients and guarantee the safety of our company.

Alex’s Cleaning Service is a professional house cleaning service that is fully insured up to $1,000,000 in general liability insurance (Nationwide Insurance Company). This policy assures that your property is safeguarded by our insurance while we do work in your home. It is for your protection.

All cleaning supplies and equipment are furnished by Alex’s Cleaning Service.

Our regular working hours are from 8:00 A.M. to 7:00 P.M. Mondays through Saturdays. Appointments may be scheduled in addition to regular hours for: one time thorough cleanings, move-in/out cleanings, holiday and party assistance.


Payment for Services

Payment for cleaning services is due in full at time of service.
Alex’s Cleaning Service gladly accepts payment in the following forms:

Cash
Personal Check (Please make checks payable to Alex’s Cleaning Service)
Credit Cards (credit card payments are processed)


Cancellations
If you need to cancel or reschedule your scheduled cleaning service, we require at least 24 hours notice. Your reservation is a confirmation; we hold that time slot open for you and have turned away other potential customers in order to ensure your appointment.
Cancellation Policy : Client will be charged $25 fee for any cancellation without 24 hours notice. $35 destination charge. (100% of cleaning fee during peak holiday season)

 
Refunds
we want you to be 100% satisfied, which is why we offer a
24 hour guarantee. Cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.


Privacy Policy
We do not share the information gathered through this web site or any personal information with any other 3rd party.

By using our services, you (the client(s)) fully agree to these terms and conditions as stated on this website.

 

 
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